Communication Courses
Part of a STAR Programme

This 1-day course will give insight in how to deal effectively with stakeholders in your working environment (projects, teams, organization…). Many people are involved or will undergo the impact of your work activities. Each of these people may have other interests; up to you to align people towards success.

Course time
09h00 - 17h00
Who should attend

This training is suitable for a variety of clinical team members, but particularly those individuals who need to regularly influence the action of others, such as CRA, management and senior leadership teams.

Programme highlights
  • Part 1: How to discover without assumptions
    • This part focuses on listening and observation skills. It deals with a common pitfall in influencing: people listen with their own perspective in mind, while they should be outward-oriented.
  • Part 2: Sharing and exchanging productively
    • This part focuses on building powerful arguments, and on aligning interests between people.
  • Part 3: Resolving issues between people
    • This part focuses on dealing effectively with conflicts and tensions
  • Part 4: Integration
    • This part integrates the other 3 with a number of common influencing techniques added
Learning Objectives
  • Have an insight in the dynamics of influencing and negotiation
  • Have an insight and understanding of the impact of organisational culture and personality on stakeholder management
  • Be able to “flex” towards other people in order to align them
  • Be able to deal with tensions and conflicts



This course covers competencies that are part of the ECCRT Competency Framework

  • Scientific Concepts & Research Design (0)
  • Ethical & Participants Safety Considerations (0)
  • Investigational Product Development and Regulation (0)
  • Clinical Studies Operations (GCPs or ISO 14155) (0)
  • Study and Site Management (0)
  • Data Management and Informatics (0)
  • Leadership and Professionalism (2)
  • Communication (3)
  • Teamwork (0)
  • Business acumen (0)

Be aware that attending one of ECCRT open course does not guarantee that the competency is acquired but only guarantees that the related knowledge has been trained

Book a course

No session currently available.
In case of interest, please contact us.