Communication Skills
Book a session
| Date | Product | Location | Price | |
|---|---|---|---|---|
| 29/09/2023 | Communication Skills | Brussels | EUR 900.00 | Book |
| If you would like to have this course as an in-house session click here | ||||
About this course
Reasons to attend
This course will reveal all possible problems related to miscommunication. You will get an insight into what is good communication, how can I better transfer messages, and how to improve your communication behaviour.
What's included?
- Documents and materials related to this course are included
- Globally recognised certificates awarded after test completion
- This course has been granted PharmaTrain Recognition
Course schedule
- One Day face-to-face training: 09h00-17h00
Course Description
This is a 1-day course designed to improve communication between colleagues and/or clients in a project environment. Communication skills are an important tool when working out solutions for specific issues and realising individual and common objectives. We are often very concerned with the “what”: the content of the communication. But this is actually only the tip of the iceberg; the biggest and heaviest part lies underwater and is the “how”. The “how” is generally given little attention, and this is often the reason for misunderstandings and friction. The aim of this course is consequently: to raise your awareness of your own communication behaviour around others and to optimise your communication by making your skills more flexible.
Programme highlight
- Communication: what is communication, communication versus miscommunication, the difference between what I say and how I say it, my way of interpretation
- Basic rules to simplify dealing with others and with conflicts
- Introduction to negotiation skills
Learning objectives
- Become aware of personal behaviour and that of others
- Be able to communicate in a constructive way with colleagues and/or clients
- Become aware of the necessity of good listening skills
- Recognise your own negotiation and communication style and to adapt it to the partner of negotiation
- Learn how to recognise important moments and conflict situations in negotiations
- Be able to communicate effectively in projects: managing conflicts within a team and using assertive techniques in order to communicate effectively
Who should attend
Clinical research professionals wishing to improve and/or refresh their communication skills
Competencies
This course covers competencies that are part of theECCRT Competency Framework
- Scientific Concepts & Research Design (0)
- Ethical & Participants Safety Considerations (0)
- Investigational Product Development and Regulation (0)
- Clinical Studies Operations (GCPs or ISO 14155) (0)
- Study and Site Management (0)
- Data Management and Informatics (0)
- Leadership and Professionalism (1)
- Communication (5)
- Teamwork (1)
- Business acumen (0)
Be aware that attending one of ECCRT open course does not guarantee that the competency is acquired but only guarantees that the related knowledge has been trained
Trainers
We received very good course documentation. We even got some extra information to read at home. The course was beyond my expectations and very useful.
For sure I will recommend this course to colleagues and others.
Ahana Kar Ghosh
The course 'communication' was very useful for me to improve my communication skills effectively. It was truly a great course with theory as well as workshops included based on communication principles. The workshops with real life scenarios made these skills easy to understand like "How to ask open questions instead of close questions" and "how never to use BUT and instead use AND...THEN" while communicating.
I would recommend this course to anyone in clinical research or otherwise too to improve your communications skills and get the bestout of situations. The course gives us tools that teach us to communicate on a hih-gher level on things like conflict management resolution etc. and it also give us an ability to listen and understand people better, thereby improving relatonships at work as well as outside work. Now that is a great outcome of the course!
Caroline Van Droogenbroeck
The most important objective achieved for me was to learn more about an assertive approach (problem solving, the I-message,...) - My most positive experiences during the course were the practical examples and the interaction in the group.
Gert-Jan Dossche
Marcel Pierre Galdiers