If you would like someone else to take your place, this is possible, but an administrational fee of 50 EUR will be charged.

If you would like to rebook your course, there is an administrational fee of 50 EUR.  This is only applicable if we have received and confirmed your request more than 30 calendar days prior to the course.

If you need to cancel your registration, the following cancellation terms are applicable:Cancellation by the ECCRT: due to unforeseen circumstances, it is possible that the training program may change and the ECCRT reserves the right to alter the venue or to cancel the eventCancellation by the registrant:More than 30 calendar days prior to the course: no cancellation

You can check the status of your registered course by going to ‘My ECCRT’ and logging in.  You can also contact ECCRT by telephone at +32 2 892 4000 or by email at info@eccrt.com.

First you should sign in or register on the website.You will be prompted to enter in your account information.  Please sign in with your ECCRT user name and login (yellow button 'my ECCRT').  If you do not have an ECCRT account, please register first (yellow button 'register' in the right upper corner) and follow the account

There are two options.  Via Invoice or Bank Transfer: You can book your course online and select the option ‘pay through bank transfer’.  We will then send you an invoice with the request to pay the registration fee.  Payment details are communicated in the payment process and the confirmation email.Via Credit Card: You can book and

In case a training certificate is lost or a duplicate is required, ECCRT can provide a copy at the cost of 50 EUR (administration and sending costs included). Please send your request to info@eccrt.com. ECCRT will check quality documents (e.g. signed participation log) to verify if the participant attended.Certificates related to eLearning courses can be downloaded

Everyone who participates in our courses receives a certificate of attendance. In addition to this we are offering a Certificate of Comprehension for a growing selection of our courses.  Participants receive these certificates after completing their grading test and achieving a test score of at least 70%. The test is composed of multiple choice and case

Any full course day, has 1 or two coffee breaks and a lunch break with cold catered sandwiches and drinks.  All our half day courses have 1 coffee break.  If you would have specific dietary questions, you can email them to info@eccrt.com.

For our public courses, groups generally consist of 5 up to 15 participants.  Numbers may vary depending on the course type.