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Communication and Appreciative Auditing

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No sessions planned as this time, however if you are interested in taking this course please contact us at info@eccrt.com
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About this course

Reasons to attend

This course will highlight the steps of the ‘appreciative inquiry’ approach: first investigating what is there, instead of looking for what is not there. Together with Workshops on asking appreciative, explorative questions, the attendant will be trained to become an ‘appreciative’ auditor. By attending this course, you will learn how this ‘new’ approach will lead to personal and organizational change after the audit by focusing on strengths, successes, values and hopes, just by the change of language.

What's included?

  • Documents and materials related to this course are included
  • Globally recognised certificates awarded after test completion
  • This course has been granted PharmaTrain Recognition

Course schedule

  • Half Day face-to-face training: 09h00-12h30


 

Course Description

Why do companies want to audit institutions? In traditional audits, the auditors are focusing on the different process steps. They want to reveal if there are differences between the documented procedures and the actual daily practice. They are looking for non-conformity, by focusing on deficits… If non-conformity is identified, they write this in a report, indicating the consequences of the finding. But what happens on site, after the audit: do consequences actually lead to improvement measures in daily practice? What if an audit uses a more appreciative and learning approach? What if they turn the auditing process from deficit-based to strengths-based? An appreciative audit does not lie in tracking down mistakes, but in pointing areas for improvement so the institution can be further developed. This approach focuses on appreciation and learning which will increase the effectiveness of the audit. This course will highlight the steps of the ‘appreciative inquiry’ approach: first investigating what is there, instead of looking for what is not there. Together with Workshops on asking appreciative, explorative questions, you will be trained to become an ‘appreciative’ auditor. By attending this course, you will learn how this ‘new’ approach will lead to personal and organizational change after the audit by focusing on strengths, successes, values and hopes, just by the change of language.

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